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Frequently Asked Questions

Have questions? We will try our best to answer you.

Products

What are your products made of?

Our eco-friendly products are made from yarn that is recycled from textile scraps.

Check out the production process below:

The colour of the item I am interested in has sold out. Will you be restocking?

Yes, restocking is likely already in progress. However, restocking of limited editions products is unlikely due to limited materials which are no longer available once used up. However, we will continue to have more limited edition versions, so please join us at Instagram (ID: FableYarn.by BIND) or our mailing list (bottom of page) to get updates on new arrivals.

Should I wait to buy Limited Edition products?

We recommend not waiting too long to purchase Limited Edition pieces. Each item is made from a rare batch of recycled yarn, available only in limited quantities. Once a colour is used up, it will no longer be available. Every Limited Edition creation is truly one-of-a-kind—crafted thoughtfully, meant to be cherished, and unlikely to be repeated.

How are your products considered sustainable?

Every FableYarn piece is crafted from recycled yarn sourced from pre-consumer and post-consumer textile waste. By giving new life to discarded fibres, we reduce the demand for virgin materials and minimize textile waste that would otherwise end up in landfills. Our weaving process is designed to be low-impact, using durable materials that extend product lifespan and encourage conscious consumption.

We strive to make products with recycled components where possible. 90-100% of most products is made from recycled materials; however, for quality purposes and due to supply restrictions, certain items such as zips are brand new.

Are your products handcrafted?

Each FableYarn piece is handcrafted, not mass-produced. Small variations in color, texture, or weave are natural characteristics of handmade craftsmanship and the recycled yarns we use. Rather than flaws, these subtle differences make every item truly unique—no two pieces are ever identical. They are a reflection of the care, skill, and human touch that go into creating sustainable beauty, one thread at a time.

Are there any care instructions for FableYarn's products?

Each FableYarn piece is thoughtfully handcrafted from recycled yarn — designed for durability, comfort, and conscious living. To preserve its beauty and longevity, please handle it with care:

  • Spot clean gently with a damp cloth when needed.
  • Avoid machine washing or soaking, as this may alter the weave and shape.
  • Keep away from prolonged moisture or direct sunlight to maintain colour and texture.
  • Allow the product to air dry completely before reuse or storage.
  • For baskets, reshape gently while damp if necessary.

Minor variations and irregularities are natural, reflecting the handcrafted process and individuality of each piece. With mindful care, your FableYarn product will stay beautiful for years to come — a lasting expression of sustainable craftsmanship.

Orders

Can I cancel my order?

Once an order has been placed, no changes or cancellations can be made. Kindly check your order before purchasing. Please feel free to reach out to support@fableyarn.com if there are any queries prior to purchase.

What should I do if I received a defective/wrong product?

If there is a defective/wrong product received, please reach out to us at support@fableyarn.com within 7 days of receipt. Please visit our Return and Exchange Policy for more details.

Do you offer product customisation?

This depends on the customisation required. Kindly contact us at support@fableyarn.com for a discussion.

How do I go about placing a bulk order?

Please contact us at support@fableyarn.com for a discussion. Please note that bulk orders are best discussed at least 6-8 weeks before delivery of the items is required. As our items are handcrafted, the time to complete an order is dependent on the quantity requested and complexity of the item.

Shipping & Delivery

How much is local shipping?

Tracked courier service costs $5 for orders under $80. Shipping is complimentary for orders above $80.

Do you ship internationally?

Yes, we offer international shipping to the following countries:

Asia

  • Malaysia
  • Indonesia
  • South Korea
  • Japan
  • Hong Kong

Oceania

  • Australia
  • New Zealand

Rest of the world

  • United States of America

Shipping rates differ based on region and weight of shipment, and are calculated at checkout.

Kindly note that taxes and duties will be payable by buyer, where applicable, to the relevant authorities.

How long does delivery take?

Local courier - est. 3 days

International courier - up to 18 days (varies in countries)

Note: The above information is an estimate; actual shipping time is subjected to shipping schedule and conditions. Please note that shipments may be delayed during peak sale periods, or delayed at customs for international shipments.

Sustainability

How are your shipping bags eco-friendly?

At FableYarn, we’re committed to reducing our environmental footprint at every stage, as much as possible — including how your order arrives. Our shipping bags are made with Oxium technology, an eco-friendly additive that helps the plastic decompose naturally within approximately two years after disposal. Unlike conventional plastic, Oxium bags leave behind no harmful microplastics, making them a more sustainable choice for packaging. It’s our way of ensuring that even what wraps your product reflects the same values of care, renewal, and responsibility woven into everything we create.

How does your product insert support your sustainability initiatives?

Our packaging inserts are made from recycled paper embedded with real plant seeds, turning what’s usually waste into something that gives back to nature. Instead of discarding the insert, you can plant it in soil and watch it grow — a small gesture that symbolises renewal and FableYarn’s commitment to sustainable living. Each insert serves as a reminder that beauty doesn’t end with the product; it continues to grow long after unboxing.